Question 1

What is a letter subscription?

Accepted Answer

A letter subscription is a monthly service where you receive letters in the mail instead of digital content. You will receive two love letters each months for 12 months.
We offer two kinds of stories for you to read:
Love story: The letters you receive will be directed to you – placing you at the heart of the narrative.
Love letters: Read intimate love letters exchanged between two lovers.

Question 2

When do I receive the letters?

Accepted Answer

Your first delivery depends on your chosen start date:
If you start on the 1st, your first letter arrives around the 5th of that same month.
If you start on the 15th, your first letter arrives around the 20th, followed by the next letter around the 5th of the following month.

Question 3

How does the subscription work?

Accepted Answer

After choosing your story and start date (the 1st or 15th of the month), you activate your monthly letter subscription. You will then receive two letters each month, usually around the 5th and the 20th, depending on your start date.

Question 4

Can I give this as a gift?

Accepted Answer

Yes! You can gift HeartlineLetters subscription by entering your recipient’s mailing address at checkout.

Question 5

Can I cancel anytime?

Accepted Answer

Yes, your letter subscription is flexible. If you choose the monthly plan (€12.50), you can cancel anytime without a long-term commitment.The yearly plan (€120.00) is a one-time purchase that offers a discounted rate for a full year.

Question 6

Can i Have all 24 letters sent to me at once?

Accepted Answer

No, only the payment method changes, but the experience never does.Choose your membershipThe experience is always the same.Every two weeks, two beautifully written letters arrive in your mailbox for an entire year.Simply choose the payment option that suits you best.Monthly Membership€12.50 / monthorOne-Year Membership = Best Value€120 one-time paymentYou still receive your letters throughout the year.Because the joy of HeartlineLetters isn't receiving everything at once.It's having something meaningful waiting in your mailbox every two weeks.

Question 7

What is the best way to contact Heartline Letters

Accepted Answer

The best way to reach us is via email info@heartlineletters.com or our contact forms below the FAQ.

Question 8

What are the shipping costs?

Accepted Answer

We cover the shipping costs for the following countries: the Netherlands, Germany and Belgium.

Frequently asked questions