Frequently asked questions

A letter subscription is a monthly service where you receive letters in the mail instead of digital content. You will receive two love letters each months for 12 months. We offer two kinds of stories for you to read: Love story: The letters you receive will be directed to you – placing you at the heart of the narrative. Love letters: Read intimate love letters exchanged between two lovers.

Your first delivery depends on your chosen start date: If you start on the 1st, your first letter arrives around the 5th of that same month. If you start on the 15th, your first letter arrives around the 20th, followed by the next letter around the 5th of the following month.

After choosing your story and start date (the 1st or 15th of the month), you activate your monthly letter subscription. You will then receive two letters each month, usually around the 5th and the 20th, depending on your start date.

Yes! You can gift HeartlineLetters subscription by entering your recipient’s mailing address at checkout.

Yes, your letter subscription is flexible. If you choose the monthly plan (€12.50), you can cancel anytime without a long-term commitment. The yearly plan (€119.90) is a one-time purchase that offers a discounted rate for a full year.